A list of Frequently Asked Question about jewelry in general.

What metals do you use?: Our sterling silver is alloyed with copper. Yellow and rose gold are alloyed with silver and copper. White gold is alloyed with silver and palladium. Pt900 is alloyed with palladium. We do not use nickel, cobalt, or chromium in ileava jewelry alloys. K18 or 18K gold is 75% gold. Pt900 is 90% platinum. Sterling silver is 92.5% silver.

I have a metal allergy. Can I wear your jewelry?: Allergic reactions to the gold, silver, copper, and palladium used by ileava jewelry are very uncommon, but sensitivities differ from person to person. Some jewelry may use base metals beneath its plating even when they are not part of the main alloy. A very small number of our silver pieces have partial plating, but we use only gold or rhodium for that plating. If you are concerned, professional allergy testing is the safest way to identify the metal involved.

Does silver tarnish?: Yes. Sterling silver naturally changes color over time, but it can be cleaned and polished. Routine in-store cleaning is free for jewelry by ileava jewelry. If jewelry is sent to us for cleaning, maintenance, or repair, the customer is responsible for shipping in both directions.

Do you carry clip-on earrings?: Yes. We carry clip-on earrings at our Tokyo store. Some pierced earrings on display can also be converted to clip-ons, depending on the design. Please ask a member of staff about the piece you are considering.

Do you offer engraving?: Yes, on jewelry by ileava jewelry when the design allows it. Engraving costs ¥3,300 and normally takes approximately one week. Engraving is included with ileava jewelry engagement rings and wedding rings. We do not engrave jewelry by other makers.

Can you issue a grading or identification report for a gemstone?: Clear diamonds larger than one carat typically include a grading report. An identification report can be ordered for an additional fee and normally takes two to three weeks.

An identification report may be issued for a stone that is already set. A grading report cannot be issued after a stone has been set in a ring.

Can I bring my own stone or metal for a custom piece?: No. We do not work with customer-supplied stones or metal.

Do you repair and clean ileava jewelry?: Yes. We clean, maintain, repair, and engrave jewelry by ileava jewelry only. Routine cleaning is free, and we can assess repairs to our jewelry. Charges may apply for damaged or missing components. Please contact us before sending anything. The customer is responsible for shipping in both directions and for any customs duties connected with an international service shipment. We do not provide these services for jewelry by other makers or brands.